Automotive Service Management
Certificate of Achievement
Program Details
This Automotive Service Management Certificate is designed to provide the student with entry level employment skills needed in the area of automotive service management. A student can seek employment as a service consultant, service manager, or service department dispatcher at new car dealerships, specialty repair shops, franchise automotive repair facilities, or as a sole proprietor. The course work will develop a student's understanding of the major automotive systems and thereby enhance their ability to communicate repair recommendations to customers. The proper calculations of repair costs and the management of industry recognized documents associated with vehicle repairs will be covered in the required courses. This certificate requires a total of 34.5-41.5 units. A grade of C or better is required for each course taken.
Automotive Service Management Pathways
Pathways listed below are for the catalog year 2025-2026.
Featured Careers
Find your calling. Explore high-earning careers with entry-level data from the U.S. Bureau of Labor Statistics.
Automotive Service Technicians and Mechanics
Certificate after high school, High school diploma/GED
- Job growth: Stable
- Low salary: 33,660
- High salary: 80,850
- Average salary: 49670
Electrical and Electronics Installers and Repairers, Transportation Equipment
Certificate after high school, High school diploma/GED
- Job growth: Rising
- Low salary: 49,490
- High salary: 106,110
- Average salary: 82730
Electronic Equipment Installers and Repairers, Motor Vehicles
Certificate after high school, High school diploma/GED
- Job growth: Declining
- Low salary: 31,680
- High salary: 70,480
- Average salary: 47940
All Careers in Automotive Service Management (6)
| Electrical and Electronics Installers and Repairers, Transportation Equipment | Certificate after high school, High school diploma/GED | Rising | 82,730 |
|---|---|---|---|
| First-Line Supervisors of Mechanics, Installers, and Repairers | High school diploma/GED, Some college | Stable | 78,300 |
| Non-Destructive Testing Specialists | High school diploma/GED | Stable | 77,390 |
| Photonics Technicians | Associate's degree, High school diploma/GED | Stable | 77,390 |
| Automotive Service Technicians and Mechanics | Certificate after high school, High school diploma/GED | Stable | 49,670 |
| Electronic Equipment Installers and Repairers, Motor Vehicles | Certificate after high school, High school diploma/GED | Declining | 47,940 |
Program Pathways Mapper incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). O*NET® is a trademark of USDOL/ETA.
Learning Outcomes
Learning outcomes help you work towards your educational goals.
- Identify and demonstrate safety standards and management duties associated with an automotive repair facility.
- Manage customer complaints and concerns with professionalism by engaging in knowledgeable discussion related to their automotive vehicle issue or malfunction.
- Model professionalism, courtesy, and high ethical standards when conducting business with customers.
- Negotiate with a customer and determine a course of action to resolve a customer dissatisfaction complaint that is fair and beneficial to all parties involved.